We try our best to treat all of our members fairly, just as we ourselves would like to be treated.
Sometimes it's fair to ask us for a refund, but if you've used the service, we feel that it is equally fair to expect you to pay for it.
Most people by now know that UK and European distance selling regulations state that all consumers must have a 14 day cooling off period whenever they buy a service like ours, however the service or benefit need not be provided until the 14 day period is over.
Because our members usually want to start messaging as soon as they pay us, this delay would not be very popular. That's why we ask everyone to confirm that they want us to upgrade their membership to subscriber status when they make their payment, rather than waiting 14 days. However, by instructing us in this way, we are legally entitled to make a full charge for the service we provide.
Refunds will therefore only be made if the following conditions are met:
• you have not used the service*
• you cancel your subscription within 14 days of your initial payment to us
If your refund request meets both of these requirements, we will be happy to refund you in full.
*The definition of service use is where either you or the recipient of a gift subscription/Premium message, have sent a full (not a OneLiner) related message using the site's internal message system.
Stripe handles all refunds requests that are processed by Stripe on a case-by-case basis.